Need to Request Service for your Device?

Please fill out and submit the Service Repair Request Form by following the instructions listed on the form. Once received, a team member will be in touch. 


1022 Heyl Rd.                         
Wooster, OH 44691-9786

Use this address for General Mail, Purchase Orders, Rental Requests, Return for Credit, Loan Requests, Loaner Devices, and devices coming in for service (CAs).


General Information Phone: 330-262-3193
General Information Toll Free: 877-397-0178
General information Fax:  330-263-4829

Technical Support/Service Toll Free: 800-382-8622 option 1

  • Hours: Mon.-Fri., 8:00 a.m. - 7:00 p.m. ET

Technical Support/Service Fax: 330-202-5827


General Inquiries and Feedback:
Product Inquiries and Feedback:


General Inquiries:
Technical Support Inquiries: - please include your name, phone #, address and product name & serial # in your correspondence

Ayuda en Español

Teléfono: 800-262-1984 ext. 1417

  • Lunes a Viernes 9:00 a.m. to 5:00 p.m. ET


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