Need to Request Service for your Device?

Please fill out and submit the Service Repair Request Form by following the instructions listed on the form. Once received, a team member will be in touch. 

Address

Saltillo                                                       
1022 Heyl Rd.                         
Wooster, OH 44691-9786

Use this address for General Mail, Purchase Orders, Rental Requests, Return for Credit, Loan Requests, Loaner Devices, and devices coming in for service (CAs).

Telephone

General Information Phone: 330-262-3193
General Information Toll Free: 877-397-0178
General information Fax:  330-263-4829

Technical Support/Service Toll Free: 800-382-8622 option 1

  • Hours: Mon.-Fri., 8:00 a.m. - 7:00 p.m. ET

Technical Support/Service Fax: 330-202-5827

Online

General Inquiries and Feedback: http://saltillo.com/feedback
Product Inquiries and Feedback: http://saltillo.com/feedback

Email

General Inquiries: info@saltillo.com
Technical Support Inquiries: service@saltillo.com - please include your name, phone #, address and product name & serial # in your correspondence

Ayuda en Español

Teléfono: 800-262-1984 ext. 1417

  • Lunes a Viernes 9:00 a.m. to 5:00 p.m. ET

Email: espanol@prentrom.com

Our Other Websites

https://store.prc-saltillo.com/
https://www.prc-saltillo.com/
https://touchchatapp.com/