There could be several reasons why a file isn’t importing in or doesn’t show up in a vocabulary file list after a transfer.
- Make sure the software versions coincide. Click on Help->About in DesktopChat SE and tap on Help->About on the device. They should both be V2.x.x.
- Check to see if Microsoft ActiveSync is connected as a guest(if it is a Windows Vista or Windows 7 computer, it is Windows Mobile Device Center that should come up and run).
- If a partnership was established, disconnect the device(the device may say that it needs to restart – click on OK) and from within ActiveSync delete the partnership(File->Delete Mobile Device). For Windows Mobile Device Center, click on Mobile Device Settings ->End a Partnership. Select the device and click End Partnership.
- Now reconnect the device and when the AciveSync Synchronization Setup Wizard comes up, click on Cancel(or for Windows Mobile Device Center click on Connect without setting up Device).
- If Microsoft ActiveSync(or Windows Mobile Device Center) isn’t starting automatically, try starting it manually from the programs list.
- If Microsoft ActiveSync (or Windows Mobile Device Center) is starting automatically but the device isn’t connecting try or check the following things;
a. Click on Help->About Microsoft ActiveSync. The version needs to be 4.5(for Windows Mobile
Device Center the version needs to be 6.1.6965).
b. Try plugging in to a different USB port on the computer and see if it connects.
c. Try a different ChatPC-Silk USB cable if it is available and see if it connects.
d. In Microsoft ActiveSync click on File->Connection Settings and make sure the box labeled
Allow USB connections is checked(in Windows Mobile Device Center it is under Connection
Settings).
e. Try a soft reset on the device(push and release the recessed reset button on the right side of
the unit) and see if it connects.
f. Try rebooting the computer and see if it connects.
g. Try a hard reset on the device and see if it connects.
h. Check the ActiveSync connection settings on the ChatPC-Silk(Click on Edit->General Settings
->System tab->ActiveSync button->Menu->Connections). The Synchronize all PC’s using this
connection box should be checked and USB should be listed in the drop down box. Click on OK
in the upper right corner. Click on X in the upper right corner. Click on OK to get back to the
ChatPC screen.
i. Check the advanced network functionality setting on the device(click on Edit->General Settings
->System tab->ActiveSync button. Tap on the Windows Flag in the upper left corner->Settings
->Connections tab->USB to PC. Normally the Enable advanced network functionality box needs
checked but with some computers it needs unchecked. Uncheck the box and click on the OK and
then the X in the upper right corner several times to get back to the ChatPC software. Then see if
the device connects. If it doesn’t connect, go back in and check the box.
7. Once ActiveSync (or Windows Mobile Device Center) is connected, close DesktopChat SE down
and restart it and try exporting the file to the device(or export the file from the device to the
computer if going the other direction).
8. If the file still isn’t transferring, check and see if the Synchronizer is running. It is the icon of a
square with three green arrows that form a circle. It sits in the bottom right corner of the computer
screen and if you hover your mouse cursor over it it says ChatPC3 Synchronizer. If it isn’t running,
start it from the programs list(Saltillo->ChatPC Sync) and then see if the file exports from
DesktopChat SE(or export it from the device if going the other direction).
9. It may be that the file has errors in it preventing the file from importing in. Do a library check in
DesktopChat SE. Click on Edit->Advanced Settings and click on the Library tab. Then click on
Check to check the library for errors. Click on OK to allow it to proceed. If it finds any errors click on
Cleanup and click in the box and type in yes. Click on Cleanup. Once the cleanup is finished, click
on OK. Click on OK again. Now export the file and see if it imports into the device(or imports into
DesktopChat Se if going the other direction).
10. It may be that the ChatPC-Silk library has errors preventing the file from importing in. Do a library
check by tapping on Edit->Advanced Settings and tap on the Library tab. Then tap on Check to
check the library for errors. Tap on OK to allow it to proceed. If it finds any errors tap on Cleanup
and tap in the box and type in yes. Tap on Cleanup. Once the cleanup is finished, tap on OK. Tap
on OK again. Now export the file from DesktopChat SE and see if the ChatPC-Silk will import it in(or
DesktopChat SE if going the other direction)..