Support
Select your device from the dropdown menu below for helpful how-to articles and related downloads.
Jump To:
Contact
- We provide comprehensive support, and look forward to hearing from you.
- 1-800-382-8622
- service@saltillo.com
Ayuda en Español
- Lunes a Viernes
- 9:00 a.m. to 5:00 p.m. EST
- 1-800-262-1984 ext. 1417
- espanol@prentrom.com
eTickets
- Get timely support and status updates with our support ticket system.
- Submit eTicket
Live Chat
- Available Monday thru Friday 9:00 a.m. - 5:00 p.m. ET.
- Chat Offline / Busy
- Leave A Message
Alternative Support
Service Loan Request
Need a loaner device while your device is being repaired?
NOVA chat 5
Featured Articles
Support Topics
Backing Up/Transferring Vocabulary Files
- Transfer a vocabulary file from Nova Chat Editor to the Chat Editor:
- Transferring a Vocabulary file from TouchChat to NovaChat using iTunes
- Transferring Files between Nova Chat Device and Chat Editor
- Transfer an AltChat vocabulary file into NovaChat
- Transfer a Vocabulary file from Nova Chat to TouchChat
Programming
- To create a New Profile
- How to lock a user out of the android applications in NOVA Chat
- Button Action List
- Creating a copy of an existing vocabulary file
- Turning Edit Mode On
- Change Button Label/Message
- Moving pictures to and from your device
- Hiding Button Images
- Hide/Show Multiple Buttons at Once
- Modify the Style of Multiple Buttons at Once
- Editing Modifiers on Linking Buttons
- Create a new page from scratch
- Create a copy of an existing page
- Create a page from a Template
- Copy a page from a different Vocabulary File
- Locking Menus
- To Load a Profile
- To Delete a Profile
- Restoring Default Settings for Profiles
- Display Brightness and Screen Timeout
- Creating a button to check battery status
- To clear all custom vocabulary from NOVA chat
- Sending an email from within NOVA Chat (Social Chat)
- Creating a Visual Scene
- Acapela Vocal Smileys
- Modify Button Style for entire Vocabulary File
Software Update
- 1.9.0 NOVA Chat Software Update
- 1.7.0 Software Update
- Software Update for NOVA chat 5
- 1.10.0 NOVA Chat Software Update
- 1.11.0 NOVA Chat Software Update
- 1.12.0 NOVA Chat Software Update
- 1.13.0 NOVA chat Software Update
- NovaChat-Gerätesoftware-Update
- 2.1.0 NOVA chat Software Update
- 2.2. Chat Software Update
- 2.3.0 Chat Software Update
- 2.4.0 Chat Software Update
- 2.5.0 Chat Software Update
- 2.6.0 Chat Software Update
- 2.6.2 Chat Software Maintenance Release
- 2.7.0 Chat Software Update
- 2.8.0 Chat Software Update is now available
Downloads
NOVA chat 8
Featured Articles
Support Topics
Programming
- Acapela Vocal Smileys
- Moving pictures to and from your device
- Hiding Button Images
- Hide/Show Multiple Buttons at Once
- Modify the Style of Multiple Buttons at Once
- Editing Modifiers on Linking Buttons
- Create a page from a Template
- Import a page from a different Vocabulary File
- To create a New Profile
- To Load a Profile
- To Delete a Profile
- Restoring Default Settings for Profiles
- Display Brightness and Screen Timeout
- Creating a button to check battery status
- To clear all custom vocabulary from NOVA chat
- Sending an email from within NOVA Chat (Social Chat)
- Button Action List
- Creating a Visual Scene
- How to lock a user out of the android applications using Kiosk mode
- How to lock and unlock the NOVA chat menus
- Creating a copy of an existing vocabulary file
- Add/Change button's label or message
- Create a Copy of Existing Page
- Turning Edit Mode On
- Create a New Page from Scratch
- Modify Button Style for entire Vocabulary File
Software Update
- 1.13.0 NOVA Chat Software Update
- Software Update Instructions
- NovaChat-Gerätesoftware-Update
- 2.1.0 NOVA chat Software Update
- 2.2. Chat Software Update
- 2.3.0 Chat Software Update
- 2.4.0 Chat Software Update
- 2.5.0 Chat Software Update
- 2.6.0 Chat Software Update
- 2.6.2 Chat Software Maintenance Release
- 2.7.0 Chat Software Update
- 2.8.0 Chat Software Update is now available
WordPower/ChatPower
- Intro to 24-30 ChatPower
- Exploring 24 ChatPower
- Exploring 24 with Phrases ChatPower
- Exploring 30 ChatPower
- Intro to 42-48-80 ChatPower
- Exploring 42 ChatPower
- Exploring 48 ChatPower
- Exploring 80 ChatPower
- Exploring ChatPower 20 Simply
- Continuing to Explore 24-30 ChatPower
- Continuing to Explore 42-48-80 ChatPower
- Where do I Begin with ChatPower
- WordPower48 Español – Teaching Tips
- WordPower48 Español – Picture Support
- Exploring ChatPower 42 Basic
- Exploring ChatPower 60
- Exploring ChatPower 108
- Exploring WordPower 60 Basic
Downloads
NOVA chat 10
Featured Articles
Support Topics
Programming
- Button Action List
- Hide the Android function in NOVA Chat
- Creating a copy of an existing vocabulary file
- Turning Edit Mode On
- Change Button Label/Message
- Moving pictures to and from your device
- Hiding Button Images
- Hide/Show Multiple Buttons at Once
- Modify the Style of Multiple Buttons at Once
- Editing Modifiers on Linking Buttons
- Create a new page from scratch
- Create a copy of an existing page
- Create a page from a Template
- Copy a page from a different Vocabulary File
- Locking Menus
- To create a New Profile
- To Load a Profile
- To Delete a Profile
- Restoring Default Settings for Profiles
- Display Brightness and Screen Timeout
- To clear all custom vocabulary from NOVA chat
- Creating a button to check battery status
- Sending an email from within NOVA Chat (Social Chat)
- Creating a Visual Scene
- Acapela Vocal Smileys
- Modify Button Style for entire Vocabulary File
Software Update
- Updates no longer need to be run in sequence.
- 1.7.0 Software Update
- Software Update Instructions
- 1.9.0 NOVA Chat Software Update
- 1.10.0 NOVA Chat Software Update
- 1.11.0 NOVA Chat Software Update
- 1.12.0 NOVA Chat Software Update
- 1.13.0 NOVA chat Software Update
- NovaChat-Gerätesoftware-Update
- 2.1.0 NOVA chat Software Update
- 2.2. Chat Software Update
- 2.6.0 Chat Software Update
- 2.3.0 Chat Software Update
- 2.4.0 Chat Software Update
- 2.5.0 Chat Software Update
- 2.6.2 Chat Software Maintenance Release
- 2.7.0 Chat Software Update
- 2.8.0 Chat Software Update is now available
Troubleshooting
- NOVA chat Not Recognized by your Computer
- Amplifier isn't Producing Sound
- No Speech on NOVA chat
- Checking Battery Status
- Can’t Find Library Menu
- Resetting NOVA chat
- Re-connect NOVA chat with the amplifier
- No Speech
- No Speech and the message is not going to the Speech Display Bar when pushing buttons
- To restore all NOVA chat Settings to Default
- Turning NOVA chat On & Off
WordPower/ChatPower
- Intro to 24-30 WordPower
- Exploring 24 WordPower
- Exploring 24 with Phrases WordPower
- Exploring 30 WordPower
- Continuing to Explore 24-30 WordPower
- Intro to 42-48-80 WordPower
- Exploring 42 WordPower
- Exploring 42 Basic WordPower
- Exploring 48 WordPower
- Continuing to Explore 42-48-80 ChatPower
- Exploring 80 WordPower
- Where do I Begin with WordPower
- Exploring WordPower 20 Simply
- WordPower48 Español – Picture Support
- WordPower48 Español – Teaching Tips
- Exploring WordPower 42 Basic
- Exploring WordPower 60
- Exploring WordPower 108
- Exploring WordPower 60 Basic
Downloads
NOVA chat 12
Featured Articles
Support Topics
Programming
- Moving pictures to and from your device
- Turning Edit Mode On
- Hide the Android function in NOVA Chat
- To clear all custom vocabulary from NOVA chat
- Locking Menus
- Button Action List
- Copy a page from a different Vocabulary File
- Change Button Label/Message
- Create a copy of an existing page
- Create a new page from scratch
- Create a page from a Template
- Creating a copy of an existing vocabulary file
- Creating a Visual Scene
- Acapela Vocal Smileys
- Modify Button Style for entire Vocabulary File
WordPower
- Where do I Begin with WordPower
- Exploring 24 WordPower
- Exploring 24 with Phrases WordPower
- Exploring 30 WordPower
- Exploring 42 Basic WordPower
- Exploring 42 WordPower
- Exploring 48 WordPower
- Exploring 80 WordPower
- Exploring 20 Simply WordPower
- Intro to 24-30 WordPower
- Intro to 42-48-80 WordPower
- Continuing to Explore 24-30 WordPower
- Continuing to Explore 42-48-80 WordPower
- WordPower48 Español – Picture Support
- WordPower48 Español – Teaching Tips
- Exploring ChatPower 42 Basic
- Exploring ChatPower 60
- Exploring ChatPower 108
- Exploring WordPower 60 Basic
Downloads
Chat Fusion
Featured Articles
Support Topics
Programming
- Turning Edit Mode On
- Moving pictures to and from your device
- Hiding Button Images
- Create a Copy of Existing Page
- Add/Change button's label or message
- Create a page from a Template
- How to lock and unlock the Chat menus
- How to lock a user out of the android applications using Kiosk mode
- Create a New Page from Scratch
- Creating a copy of an existing vocabulary file
- Acapela Vocal Smileys
- Hide/Show Multiple Buttons at Once
- Modify the Style of Multiple Buttons at Once
- Editing Modifiers on Linking Buttons
- Import a page from a different Vocabulary File
- To create a New Profile
- To Load a Profile
- To Delete a Profile
- Restoring Default Settings for Profiles
- Creating a button to check battery status
- To clear all custom vocabulary from Chat Software
- Creating an email from within Chat Software (Social Chat)
- Button Action List
- Creating a Visual Scene
- Modify Button Style for entire Vocabulary File
Software Update
- 2.3.0 Chat Software Update
- 2.4.0 Chat Software Update
- 2.5.0 Chat Software Update
- 2.6.0 Chat Software Update
- 2.6.2 Chat Software Maintenance Release
- 2.7.0 Chat Software Update
- Updating Chat Fusion Software with a WiFi Connection
- Updating Chat Fusion Software without a WiFi Connection
- 2.8.0 Chat Software Update is now available
WordPower/ChatPower
- Exploring 42 ChatPower
- Exploring ChatPower 60
- Exploring ChatPower 108
- Exploring ChatPower 20 Simply
- Intro to 24-30 ChatPower
- Exploring 24 ChatPower
- Exploring 24 with Phrases ChatPower
- Exploring 30 ChatPower
- Exploring 48 ChatPower
- Exploring ChatPower 42 Basic
- Intro to 42-48-80 ChatPower
- Continuing to Explore 24-30 ChatPower
- Continuing to Explore 42-48-80 ChatPower
- Where do I Begin with ChatPower
- WordPower48 Español – Picture Support
- WordPower48 Español – Teaching Tips
- Exploring 80 ChatPower
- Exploring WordPower 60 Basic
Downloads
TouchChat Express 8
Featured Articles
Support Topics
WordPower
- Exploring 24 WordPower
- Exploring 24 with Phrases WordPower
- Exploring 30 WordPower
- Exploring 42 WordPower
- Exploring 48 WordPower
- Exploring 80 WordPower
- Exploring WordPower 20 Simply
- Exploring WordPower 42 Basic
- Exploring WordPower 60
- Exploring WordPower 60 Basic
- Exploring WordPower 60 Basic
- Exploring WordPower 108
- Intro to 24-30 WordPower
- Intro to 42-48-80 WordPower
- WordPower48 Español – Picture Support
- WordPower48 Español – Teaching Tips
Downloads
TouchChat Express 10
Featured Articles
Support Topics
WordPower
- Exploring 24 WordPower
- Exploring 24 with Phrases WordPower
- Exploring 30 WordPower
- Exploring 42 WordPower
- Exploring 48 WordPower
- Exploring 80 WordPower
- Exploring WordPower 20 Simply
- Exploring WordPower 42 Basic
- Exploring WordPower 60
- Exploring WordPower 60 Basic
- Exploring WordPower 60 Basic
- Exploring WordPower 108
- Intro to 24-30 WordPower
- Intro to 42-48-80 WordPower
- WordPower48 Español – Picture Support
- WordPower48 Español – Teaching Tips
Downloads
Words for LifeTM NOVA Edition
Featured Articles
Support Topics
Software Update
- Software Update Instructions
- 1.10.0 WFL NOVA Software Update
- 1.11.0 WFL NOVA Software Update
- 1.9.0 WFL NOVA Software Update
- 1.13.0 WFL NOVA Software Update
- 1.12.0 WFL NOVA Software Update
- 2.1.0 NOVA chat Software Update
- 2.2. Chat Software Update
- 2.3.0 Chat Software Update
- 2.4.0 Chat Software Update
- 2.5.0 Chat Software Update is Now Available
- 2.6.0 Chat Software Update is Now Available
- 2.7.0 Chat Software Update
- 2.8.0 Chat Software Update is now available
Downloads
Looking for an older product?
Select your device from the dropdown menu below for helpful how-to articles and related downloads.
Go To:
NOVA chat 7
Featured Articles
- Acapela Vocal Smileys
- Hide the Android function in NOVA Chat
- How to lock a user out of the android applications in NOVA Chat 1.1.0 or newer software
- Transferring a Vocabulary file from TouchChat to NovaChat using iTunes
- Button Action List
- Exploring WordPower 60 Basic
- 2.8.0 Chat Software Update is now available
Support Topics
Programming
- Acapela Vocal Smileys
- Hide the Android function in NOVA Chat
- How to lock a user out of the android applications in NOVA Chat 1.1.0 or newer software
- Creating a copy of an existing vocabulary file
- Turning Edit Mode On
- Change Button Label/Message
- Moving pictures to and from your device
- Hiding Button Images
- Hide/Show Multiple Buttons at Once
- Modify the Style of Multiple Buttons at Once
- Editing Modifiers on Linking Buttons
- Create a new page from scratch
- Create a copy of an existing page
- Create a page from a Template
- Import a page from a different Vocabulary File
- Locking Menus
- To create a New Profile
- To Load a Profile
- To Delete a Profile
- Restoring Default Settings for Profiles
- Display Brightness and Screen Timeout
- Creating a button to check battery status
- To clear all custom vocabulary from NOVA chat
- Sending an email from within NOVA Chat (Social Chat)
- Button Action List
- Creating a Visual Scene
- Modify Button Style for entire Vocabulary File
Software Update
- Updates to the NOVA Chat devices need to be ran in sequence.
- Software Update Instructions
- 1.7.0 Software Update
- 1.9.0 NOVA Chat Software Update
- 1.10.0 NOVA Chat Software Update
- 1.11.0 NOVA Chat Software Update
- 1.12.0 NOVA Chat Software Update
- 1.13.0 NOVA chat Software Update
- NovaChat-Gerätesoftware-Update
- 2.1.0 NOVA chat Software Update
- 2.2. Chat Software Update
- 2.3.0 Chat Software Update
- 2.4.0 Chat Software Update
- 2.5.0 Chat Software Update
- 2.6.0 Chat Software Update
- 2.6.2 Chat Software Maintenance Release
- 2.7.0 Chat Software Update
- 2.8.0 Chat Software Update is now available
Troubleshooting
- NOVA chat Not Recognized by your Computer
- Amplifier isn't Producing Sound
- No Speech on NOVA chat
- Checking Battery Status
- Can’t Find Library Menu
- Resetting NOVA chat
- Re-connect NOVA chat with the amplifier
- No Speech
- No Speech and the message is not going to the Speech Display Bar when pushing buttons
- To restore all NOVA chat Settings to Default
- Turning NOVA chat On & Off
- Opening/Closing Chat Application
WordPower/ChatPower
- Exploring 24 with Phrases ChatPower
- Exploring 24 ChatPower
- Intro to 24-30 ChatPower
- Exploring 30 ChatPower
- Continuing to Explore 24-30 ChatPower
- Intro to 42-48-80 ChatPower
- Exploring 42 ChatPower
- Exploring 42 Basic ChatPower
- Exploring 48 ChatPower
- Continuing to Explore 42-48-80 ChatPower
- Exploring 80 ChatPower
- Where do I Begin with ChatPower
- WordPower48 Español – Teaching Tips
- WordPower48 Español – Picture Support
- Exploring ChatPower 42 Basic
- Exploring ChatPower 60
- Exploring ChatPower 108
- Exploring WordPower 60 Basic
Downloads
ChatBox
ChatPC-Silk
Featured Articles
Support Topics
Battery/Charging
- How long does it take to charge the ChatPC-Silk?
- How do I know when to charge the battery or how often should it be charged?
- How much run time is there on a fully charged ChatPC-Silk?
- Is the ChatPC-Silk battery field replaceable?
- What is the lifespan of a ChatPC-Silk battery?
- What kind of charger should I use with the ChatPC-Silk?
DesktopChat SE
- How do I resize an imported digital picture that is too small on the button?
- Why does editing one button make changes to another button as well?
- Why does it print a blank page when I try to print from DesktopChat SE?
- Why doesn't DesktopChat SE display the full menu when editing a button?
- Why doesn't DesktopChat SE speak when I click on a button?
- Why is the voice different in DesktopChat SE than what is on my device?
- Why won't any buttons activate in DesktopChat SE?
- Why won't DesktopChat SE accept the registration code I entered?
- Why won't DesktopChat SE allow me to make any changes to a vocabulary file?
- Why won't DesktopChat SE install on my computer?
- Why won't DesktopChat SE run or why does it give me an error message about a missing rapi.dll or ceutil.dll file?
Programming
- Adding Custom Images - Video Tutorial
- Abbreviations - Tutorial
- Can I add or change the symbol on a button?
- How do I hide an existing button?
- How do I make a copy of a default vocabulary file so that I can edit it?
- How do I change the body color of a button?
- How do I create a new page that has a Visual Scene?
- How do I create or add a new page to my vocabulary file?
- How do I delete a vocabulary file?
- How do I change the label or message of a button?
- How do I change the properties of the Speech Display Bar(SDB)?
- How do I program a button to Navigate to a page?
- How do I add a digital picture to a button on one of my pages?
- Adding Custom Sounds to a Button - Video Tutorial
- Battery Status - Video Tutorial
- Copying a Vocab File - Video Tutorial
- Creating a New Page - Video Tutorial
- PalmChat - Video Tutorial
- Pronunciations - Video Tutorial
- Saving & Loading Text Files -Video Tutorial
- VocabPC - Video Tutorial
Setting Options
- How do I adjust the Touchscreen filtering on a ChatPC-Silk?
- How do I change the display options on the ChatPC-Silk?
- How do I change the General style properties of all buttons in a vocabulary file?
- How do I get the ChatPC-Silk to speak characters?
- How do I adjust the voice on the ChatPC-Silk?
- Can the ChatPC-Silk be made to stay on longer before going into standby mode?
- Can some of the hardware buttons be assigned system functions?
- Speech Display Bar and Menu - Video Tutorial
Transferring Files
- How do I tansfer a vocabulary file from DesktopChat SE to DesktopChat SE on another computer?
- Why isn't my file importing in or showing up in the vocabulary file list after it is imported in?
- Export Vocabulary Files to DesktopChat - Video Tutorial
- Transfer Vocabulary Files to ChatPC - Video Tutorial
Downloads
ALT-Chat
Featured Articles
Support Topics
Accessories
- How do I attach the Alt-Chat to a wheelchair using the Wheelchair Mounting Plate(WCMP)?
- How do I install the keyguard and what settings need changed to work with the keyguard?
- Carrying Case - part number ALT-CC
- Stylus with lanyard - part number HA025
- Shoulder Strap - part number SS-ALT
- Waist Belt - part number ALT-WB
- Battery Charger - part number ALT-BC
- 36 Location PalmChat Keyguard - part number ALT-KG(36)
DesktopChat SE
- How do I add a digital picture to a button on one of my pages?
- How do I resize an imported digital picture that is too small?
- Why does editing one button make changes to another button as well?
- Why does it print a blank page when I try to print from DesktopChat SE?
- Why doesn’t DesktopChat SE display the full menu when editing a button?
- Why doesn’t DesktopChat SE speak when I click on a button?
- Why is the voice different in DesktopChat SE than what is on my device?
- Why won’t any buttons activate in DesktopChat SE?
- Why won’t DesktopChat SE accept the registration code I entered?
- Why won’t DesktopChat SE allow me to make any changes to a vocabulary file?
- Why won’t DesktopChat SE install on my computer?
- Why won’t DesktopChat SE run or why does it give me an error message about a missing rapi.dll or ceutil.dll file?
- Adding Custom Images - Video Tutorial
Programming
- Abbreviations - Video Tutorial
- Can I add or change the symbol on a button?
- How do I hide an existing button?
- How do I make a copy of a default vocabulary file so that I can edit it?
- How do I change the body color of a button?
- How do I create a new page that has a Visual Scene?
- How do I create or add a new page to my vocabulary file?
- How do I delete a vocabulary file?
- How do I change the label or message of a button?
- How do I change the properties of the Speech Display Bar(SDB)?
- How do I program a button to Navigate to a page?
- Adding Custom Images - Video Tutorial
- Adding Custom Sounds to a Button - Video Tutorial
- Battery Status - Video Tutorial
- Copying a Vocab File - Video Tutorial
- Creating a New Page - Video Tutorial
- PalmChat - Video Tutorial
- Pronunciations - Video Tutorial
- Saving and Loading Text Files - Video Tutorial
- VocabPC - Video Tutorial
Setting Options
- How do I adjust the touchscreen filtering on an Alt-Chat?
- How do I change the Display options on an Alt-Chat?
- How do I change the General style properties of all buttons in a vocabulary file?
- How do I get the Alt-Chat to speak characters?
- How do I adjust the voice on an Alt-Chat?
- How do I make the Alt-Chat beep when a button is pressed?
- Can the Alt-Chat be made to stay on longer before going into standby mode?
- What functions can the 1 and 2 hardware keys be assigned?
- Speech Display Bar and Menus - Video Tutorial
Transferring Files
- How do I transfer my vocabulary file from one Alt-Chat to another?
- How do I transfer my vocabulary file from one DesktopChat SE to another?
- Why are there no files listed in my vocabulary file list in my Alt-Chat after importing or exporting a file?
- Why isn’t my file importing in or showing up in my Alt-Chat after I transferred it in?
- Why isn’t my file importing in or showing up in DesktopChat SE after I import it in?
- Transfer an AltChat vocab file to NovaChat
Troubleshooting
- I don't remember the password to exit Full Screen mode?
- How do I do a soft reset on the Alt-Chat?
- How do I do a hard reset on the Alt-Chat?
- My Alt-Chat is frozen. What can I do?
- My Alt-Chat keeps freezing up. What can I do?
- The unit is stuck on the My Computer screen and I can’t turn it off. What do I do?
- My floppy disk drive keeps running when I run DesktopChat SE
