Join Our Company

At Saltillo Corporation, we believe that our greatest assets are the employees who help bring our innovative/quality products into the lives of consumers who need our technology to communicate and gain independence.  We look to attract top performers to join our team to deliver the highest quality products and services. In return, Saltillo employees enjoy a supportive environment, opportunities for professional growth, and a chance to make a difference in somebody’s life.

If you're looking for a career opportunity that encourages creativity and rewards hard work, Saltillo Corporation could be just what you've been looking for.

Saltillo is an equal opportunity/affirmative action employer, supporting a drug-free work environment.

Open Positions:

 

Software Engineer

 

POSITION SUMMARY:

Responsible for generating and completely documenting software for Saltillo’s communication products and support software. Writes code in a team environment which integrates with the code of other engineers on the project. The software must be designed to perform the function specified in the product definition and needs to be tested to meet ease-of-use as well as functionality for customer satisfaction and ISO documentation. A comprehensive knowledge of Java, SQL or SQL Lite, Android operating system and development tools is preferred for this position.

 

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Work with Development and Marketing Team to obtain product definitions for new products. Supplies technical feedback to evaluate the feasibility of the product definitions. Helps assure that the product definitions include complete descriptions necessary for product design.
  • Convert ideas and concepts for new products into functional products by writing software for systems on dedicated hardware or on personal computer platforms.
  • Write software which easily integrates with software written by other engineers on the project. The software must be written such that it takes advantage of modules written by other engineers. This also requires that modules must be written and documented so that other engineers can easily use them. Code must be clear, portable and modular.
  • Write, debug, document and maintain code with operational notations, flowcharts, testing procedures, and testing and other applicable documentation.
  • Takes responsibility for software design. This includes structuring the program, defining modules, writing and testing the code, and documenting the software.
  • Work closely with hardware engineers and provide input to help optimize the overall product design.
  • Write software which can be used to test and troubleshoot microprocessor related hardware in the development or production of the hardware.
  • Makes modifications and enhancements to existing PRC products by modifying code written by him/herself or other engineers.
  • Thoroughly test each feature and/or module during development via emulation, on a target system or with appropriate development tools.  Software needs to be tested with beta testers and/or others outside the department to verify the code is bug-free, to verify functionality and to verify ease-of-use.
  • Document and maintain software in accordance with R&D policies and such that it can be understood and altered by any competent engineer. Maintain documentation, versions and revisions of software as needed to meet ISO requirements.   
  • Assist in training other staff when required. Act as a technical resource for other engineers and service staff.
  • Provide the necessary technical information defining the operation and function of the design to the Hardware/Software Test Engineer, allowing the development of test procedures.
  • Provide operational information to the operator manual writer in a timely manner. Also, make sure that the operation instructions are accurate and complete.
  • Release completed designs to production through standard R&D procedures.
  • Review software strategy with Engineering Management and other senior engineers to assure that the final products:

                        - are safe for the end user.

                        - follow good engineering practices (software must be able to be maintained and modified if necessary.)

                        - perform the functions described in the product definition.

                        - meet current consumption requirement.

  • Attend department and applicable specific product meetings to obtain and communicate relevant information.
  • Strives to expand knowledge of recent developments and directions in the microprocessor and software field, as well as the aspects of the AAC field in general, particularly how these issues affect the end-users of the products being designed.
  • Provide technical assistance to the service and manufacturing departments as required.
  • Develop support tools necessary to simplify the service support, international development/translations and icon maintenance.
  • Other duties and responsibilities as assigned.

 

SKILLFULL COMMUNICATIONS:

Frequent contact with Product Managers and other engineering staff. Requires resourcefulness, tact, negotiating/problem solving abilities.

 

SUPERVISORY RESPONSIBILITIES:

  • none

 

EDUCATION & EXPERIENCE:

  • B.S. in computer science equivalent education and experience.
  • Four years experience in writing object oriented code for PC applications and/or embedded systems.
  • Specific experience with SQL databases
  • Specific experience writing Java code
  • Specific experience in programming for Android platforms                                                             

 

KNOWLEDGE, SKILLS, & ABILITIES:

  • Must be able to work independently with little supervision.
  • Must be able to work well with a team.
  • Must have sound decision-making and problem-solving abilities.
  • Must have enthusiasm for engineering in the field PRC serves.

 

PHYSICAL & ENVIRONMENTAL REQUIREMENTS:

  • Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Grasping. Applying pressure to an object with the fingers and palm.
  • Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking. Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Repetitive Motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  • Sedentary Work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
  • The worker is not substantially exposed to adverse environmental conditions.

 

Send resume including salary requirements to humanresources@prentrom.com.    Equal Opportunity/Affirmative Action Employer

 

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Assistive Technology Consultant- South Chicago/Central Illinois 

 

POSITION SUMMARY:

The primary responsibility of the Assistive Technology Consultant (ATC) is to market and promote appropriate placement of Saltillo AAC devices. The ATC is responsible for identifying key AAC service providers in his/her territory and keeping those providers updated about Saltillo products through presentations, trainings, e-trainings and visits.  The ATC will also provide post-sale trainings when appropriate.  The ATC will represent Saltillo in professional presentations, exhibits, consultations and other activities as requested.  ATC strives to increase Saltillo’s customer base, along with an increase in customer satisfaction, customer knowledge, and long-term corporate profitability.

 

ACTIVITIES, DUTIES, AND RESPONSIBILITIES:

Marketing:

  • Leads the development of new contacts and opportunities for the assigned territory
  • Proactively keeps AAC service providers informed of Saltillo’s products, services and benefits
  • Initiate and maintain regular communications and working relationships with key individuals in the territory
  • Consult with potential customers to guide decision makers in determining product’s appropriateness for client
  • Maintain professional visibility throughout the territory
  • Provide ideas and input toward new company projects and products
  • Assists in the implementation of company marketing plans

 

Educational:

  • Submit and deliver formal presentations and/or papers at conferences and conventions
  • Staff events such as local, regional, national, or international conferences when appropriate
  • Provide post-sales training for speech professionals, educators, parents and consumers as appropriate.
  • Develop and deliver in-services on a variety of topics such as: advanced applications, device customization, access techniques and modifications.
  • Develop and deliver webinars on product features and operation.
  • During in-services and webinars, offer ideas and suggestions on how devices and vocabulary can be implemented in therapy and the classroom
  • Must be able to demonstrate and/or discuss Saltillo’s entire product line

 

Administration:

  • Schedule, manage and develop territory to achieve profitability within budgetary guidelines
  • Complete contact information, schedules, expense reports and other required paperwork on time
  • Maintain regular communication and working relationships with key individuals, both internal and external, in a manner that reflects highly on Saltillo Corporation.
  • Attend scheduled team meetings at Saltillo or other designated locations.
  • Proactively establish and maintain effective working team relationships with all Saltillo support departments
  • Perform other related duties as assigned

 

Financial Duties:

  • Develop annual marketing plan in conjunction with Marketing Manager, detailing activities to follow throughout the fiscal year
  • Work within budget for territory

 

QUALIFICATIONS REQUIRED:

 

Knowledge:

  • Bachelor’s Degree required, Master’s Degree in Speech, Special Education, OT or related field is desired. 
  • Work independently and be self-motivated
  • Demonstrate an understanding of teaching methods and learning styles, particularly with adults

 

Training and Prior Experience:

  • 2-4 years of experience within the AAC or assistive technology field
  • Demonstrate clinical/teaching experience with solid hands-on experience with AAC systems strongly preferred
  • Experience in group presentations, trainings or sales is preferred
  • Basic experience using a computer and knowledge of basic computer functions

 

Skills:

  • Strong presentation and platform skills to medium and large audiences
  • Strong verbal and written communication skills
  • Highly motivated and able to work independently as well as accept direct supervision
  • Flexible and willing to adjust to sometimes rapidly changing circumstances
  • Must be able to handle difficult situations and improve customer’s opinion of Saltillo when necessary
  • Ability to provide referral to professional resources outside of Saltillo when other companies’ products or services are necessary to meet customer needs.
  • Ability to cooperatively interact with families, professionals, funders, clients of all ages
  • Must be able to work independently and in cooperation with other team members

 

Additional Requirements:

  • Frequent overnight travel
  • Provide own transportation
  • Provide current driver’s license and Certification of Insurance for personal car

 

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

  • Talking. Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
  • The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment.
  • The worker is not substantially exposed to adverse environmental conditions. 

 

Send resume including salary requirements to humanresources@prentrom.com.    Equal Opportunity/Affirmative Action Employer

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Technical Support Service Technician (TSST)

 

Position Summary:

The Technical Support Service Technician must determine whether the customer can be assisted over the phone, or the device has to be sent in for repair or exchange. Must tactfully extract pertinent information from the customer when establishing repair paperwork and determine whether the customer requires a service loaner. The Technical Support Service Technician will repair Saltillo products, both customer, and Saltillo units.  This includes the repair, tabulation of costs resulting from the repair, and proper documentation of the repair. Screens irate customers to determine if the customer can be assisted without consulting the Technical Supervisor.

 

Activities, Duties, and Responsibilities:

 

  • Receive incoming calls to determine if customer can be assisted over the phone or if the device must come in for repair. The individual must be able to convey a pleasant, positive, and helpful telephone manner as well as a good command of the English language.  Fluent Spanish is desirable and may be required based on current business needs as described in the position posting.
  • Responsible for obtaining pertinent information from the customer when establishing paperwork for service repair, funding repair, issuing return authorization numbers, and determining whether the customer requires a service loaner.            
  • Responsible for maintaining current knowledge and understanding of the Saltillo equipment line, (including components) to answer involved technical and applications questions. This covers new and obsolete equipment.
  • Assists customer in constructing users’ vocabulary, developing programming and operational short cuts, conversion of vocabulary files and taking device apart for basic repairs.
  • Assists customers in troubleshooting operational problems including transferring vocabulary files,  installation of software, software settings, obstructions (firewalls, antivirus software, school security policies) and possible minor hardware problems such as a bad USB port or sync cable.
  • Works with irate and disgruntled customers to solve their problems without consulting the Technical Supervisor. The supervisor is the next step when necessary.
  • Performs repairs and other service procedures on Saltillo products and makes a determination as to whether the repair will be warranty or non-warranty. This includes rental/loaner returns and exchanges.
  • Capable of troubleshooting Saltillo’s current product line, as well as, devices no longer in production that have limited documentation, test procedures, and parts.
  • Tabulates service charges for out of warranty products, including calling customers with costs. Must be able to make quick decisions while dealing with customer about costs of modifications and repairs.
  • Enters completed Return Authorization forms in the Computer System in an organized fashion that allows others to quickly access repair and modification information.
  • Uses understanding of Saltillo structure to refer customers to proper departments.
  • Respond to all technical faxes, letters, and Internet E-Mail from U.S. customers and foreign distributors including repair, and troubleshooting.
  • May participate in various trade shows/conferences as requested by management.
  • Will provide additional beta testing for R&D when required
  • Responsible for doing minor repairs to Saltillo equipment when needed.
  • Assume other appropriate duties and tasks as assigned by the Technical Supervisor.

 

Knowledge, Skills, and Abilities:

 

  • Once trained, must be able to work well independently.
  • Must have strong soldering skills for both SMT and thru hole technology.
  • Must have basic troubleshooting skills of systems at component level, including the ability to analyze and use schematics.
  • Must have good oral and written correspondence skills in English and, based on current business needs, Spanish.
  • Must have strong mathematical and analytical skills.
  • Must be well organized and able to prioritize tasks.
  • Must be able to type accurately.
  • Must be able to work well with others.
  • Must work well under pressure.

 

Education and Experience:

 

  • Customer Service experience is preferred.
  • Minimum of Associate Degree in electronics. Individuals with an equivalent combination of education and work experience may be considered.
  • Working knowledge of various test equipment such as: DMM, oscilloscope, and PC.
  • Working knowledge of PC based computer operating systems

 

Communication Requirements:

 

Extensive Contact – Position duties require frequent phone contact with individuals both inside and outside the organization where matters discussed require the position to have communication skills. (i.e. resourcefulness, tact, negotiating, problem solving ability).

 

Physical and Environmental Requirements:

  • Reaching. Extending hand(s) and arm(s) in any direction.
  • Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Grasping. Applying pressure to an object with the fingers and palm.
  • Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking. Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Repetitive Motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  • Sedentary Work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
  • The worker is not substantially exposed to adverse environmental conditions.

 

 Send resume including salary requirements to humanresources@prentrom.com.    Equal Opportunity/Affirmative Action Employer