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PRC-Saltillo response to COVID-19: prc-saltillo.com/covid-19

The PRC-Saltillo offices will be closed on Nov 26 and Nov 27 in observance of the holidays. We apologize for any inconvenience this has caused.  

We have updated our privacy policy   

If using 1st or 2nd generation NOVA chat 5's: (if using 3rd generation, see below)

If you have your device connected to your computer but the computer doesn’t see it, you will need to install a driver to your computer.   You might notice this when using NOVA chat Editor to transfer a file to the NOVA chat device and even though the NOVA chat  is plugged into your computer when choosing to Export the file, it says, “No device is currently connected to this computer.”

To install the NOVA Device Driver insert the NOVA chat Editor CD into your computer.  The installer screen should appear automatically, if not, choose Autorun from the CD.  On the opening screen, check Install NOVA Device Driver, uncheck other items and choose Install.  Follow the on-screen instructions from the Installer. 

Once the new driver has been installed, your computer should recognize the NOVA chat device.

Windows 10 not seeing the NOVA chat 5.3

Windows is listing the NOVA chat 5.3 as an Unknown Device.  If this is happening we need to choose MTP device (USB driver) from the Device Manager.

 To do this:

  • Open the Device Manager
  • right click on Unknown Device
  • choose Update Driver Software
  • choose Browse my computer for driver software
  • choose Let me pick from a list of device drivers on my computer
  • double click Mobile Device
  • double click MTP device (USB driver)
  • follow on-screen instructions