1. Be sure to use the charger that shipped with the Alt-Chat and that it is plugged into a live outlet.
  2. With the charger plugged into the Alt-Chat, the lightning bolt should be flashing either fast(high charge rate) or slow(trickle charge rate).  If it only flashes slowly and never flashes fast, then the charger is probably good and there is probably a hardware problem with the Alt-Chat.
  3. If the lightning bolt flashes at a fast rate but the unit dies as soon as the charger is unplugged, then it may be that the battery has been unplugged or the battery may have gone bad. Open up the battery cover and check to see if the battery is unplugged. If it is, plug it back in and see if it charges up. If it is plugged in, then order another battery(part number ALT-BA) and see if that fixes the problem.
  4. If the lightning bolt never flashes, then it could be a problem with the charger or the Alt-Chat itself. Call the Saltillo Corporation(877-397-0178) and obtain a Return Authorization number to send the unit in under.