There could be several reasons why a file isn’t importing in or doesn’t show up in a device after a transfer.

  1. Make sure the software versions coincide. Click on Help->About in DesktopChat SE and tap on Help->About on the device. They should both be V2.x.x.
  2. Did the device go to sleep when it was importing the file in? If it did, do a hard reset and plug in the AC adapter or Charger. Export the file from DesktopChat SE and then try importing the file in again on the device.
  3. Are you using a San Disk Cruzer or Verbatim brand of USB drive? Those brand of drives interfere with the transfer process and should not be used. Acceptable brands include Crucial, PNY, Sony, HP, and Kingston.
  4. Are you using one of the approved store bought brands but haven’t created an Import or Export folder on the drive? If so, plug the USB drive into the computer and create an Import and Export folder and then try importing the file in again.
  5. It may be that the file has errors in it preventing the file from importing in. Do a library check in DesktopChat SE. Click on Edit->Advanced Settings and click on the Library tab. Then click on Check to check the library for errors. Click on OK to allow it to proceed. If it finds any errors click on Cleanup and click in the box and type in yes. Click on Cleanup. Once the cleanup is finished, click on OK. Click on OK again. Now export the file and then plug the USB drive into the device and see if it imports OK.
  6. It may be that the device library has errors preventing the file from importing in. Do a library check by tapping on Edit->Advanced Settings and tap on the Library tab. Then tap on Check to check the library for errors. Tap on OK to allow it to proceed. If it finds any errors tap on Cleanup and tap in the box and type in yes. Tap on Cleanup. Once the cleanup is finished, tap on OK. Tap on OK again. Now export the file and then plug the USB drive into the device and see if it imports OK.