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There could be a couple of reasons why DesktopChat SE won’t install;

  1. You must have administrative rights on the computer to be able to install DesktopChat SE and the communication program to go with it(Microsoft ActiveSync if it is a Windows XP computer or Windows Mobile Device Center if it is a Windows Vista or Windows 7 computer). Check with your IT person to see if you have administrative rights.
  2. A second reason it might not install is if it is a Windows Vista or Windows 7 computer and User Account Control is turned on. Turn off User Account Control in your control panel and then try installing the software.