How Do I Get My Device Repaired?

Posted on 2012-03-29 14:15:10 by Admin under News
If you needed to get your device repaired would you know what steps to take?  If the answer to that question was no, here's the process...

1. Contact service@saltillo.com, open a Trouble Ticket, or call Saltillo.

2. If it is determined that the device has to come in for repair, a Return Authorization number is issued and all pertinent information is collected from the customer.
 
3. The customer boxes the unit up and puts the Saltillo address on the outside of the box (including Attn; RA ####) and ships it to Saltillo through whichever carrier is most convenient.
 
4. If the customer needs a service loaner, they should go to www.saltillo.com/support and download, complete, and fax in the service loan request form.
 
5. The device gets looked at and an estimate is sent if the device isn’t under warranty.
 
6. Once we receive the OK to repair the unit (or if it is under warranty), then it is fixed.
 
7. If the device is under warranty, it gets shipped out right away. If it is not under warranty, the unit will be shipped once we receive payment from the customer.
 
8. Once the customer has the repaired unit back, then the service loaner needs to be shipped back to Saltillo.