How Do I Get My Device Repaired?

Posted on 2012-03-29 14:15:10 by Admin under News
If you needed to get your device repaired would you know what steps to take?  If the answer to that question was no, here's the process...

1. Contact service@saltillo.com, open a Trouble Ticket, or call Saltillo.

2. If it is determined that the device has to come in for repair, a Return Authorization number is issued and all pertinent information is collected from the customer.
 
3. The customer boxes the unit up and puts the Saltillo address on the outside of the box (including Attn; RA ####) and ships it to Saltillo through whichever carrier is most convenient.
 
4. If the customer needs a service loaner, they should go to www.saltillo.com/support and download, complete, and fax in the service loan request form.
 
5. The device gets looked at and an estimate is sent if the device isn’t under warranty.
 
6. Once we receive the OK to repair the unit (or if it is under warranty), then it is fixed.
 
7. If the device is under warranty, it gets shipped out right away. If it is not under warranty, the unit will be shipped once we receive payment from the customer.
 
8. Once the customer has the repaired unit back, then the service loaner needs to be shipped back to Saltillo.

Finding Saltillo's Unique Learning Curriculum Pages

Posted on 2012-03-09 13:12:54 by Admin under News

Are you confused on how to download the Unique Learning Curriculum pages for your ChatPC device?  Here are step-by-step directions on how to access the pages.  Note: You must have a Unique Curriculum subscription.

First, go to http://unique.n2y.com/ and login.
On the left hand side of the page, click on uls dashboard.
Then, on the right hand side of the page, click on Supporting Files (under Monthly Tools).
Next, click on the Saltillo logo.
Finally, click on the grade band you want, then the unit and save it to your computer for import into your ChatPC device.

Unique Learning System is the ONLY online, dynamic, standards-based curriculum specifically designed for special learners. Subscribers download monthly instructional thematic units of study. Each unit contains 29 lesson plans and downloadable materials that teachers can readily implement into classroom learning activities. All materials are created using SymbolStix graphics. The unit lesson plans define three levels of differentiated tasks to accommodate the diversity of learners with significant disabilities