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Saltillo Live Chat

Posted on 2012-08-01 10:14:21 by Admin under News

Are you the type of person who doesn't like to talk on the phone?  Would you prefer to chat with someone using your computer to get your questions answered?  If so, we have fabulous news for you!  We are so excited to announce that Saltillo is now offering a Live Chat support service!  Live Chat will be available from M-F, 9am-5pm ET.  Just go to our support page and click on the live chat button to be connected to someone during those hours.  Happy chatting!


Nova Chat Software Update

Posted on 2012-07-13 14:39:04 by Admin under News
BREAKING NEWS!! A new NOVA chat software update has been released. It includes a new vocabulary file - ChatPower 48 by Inman Innovations. It is very similar to ChatPower 42 with an additional column on the left for tools. This configuration was intended to better support scanners and those using a keyguard. The update is now available from our website. Go to Support, choose the appropriate NOVA chat device and select the download from the left-hand column.

NOTE: Software updates must be done sequentially. This means that you must already have version 1.1.0 on your device to update to 1.2.0.

Nova Chat 7 Software update

Posted on 2012-05-24 16:26:04 by Admin under News

We have released an update to the Nova Chat 7 (version 1.1.0)! It will now include scanning and also 2 new vocabularies- ChatPower 30 & ChatPower 80, both by Inman Innovations.

The Nova Chat 7 update can be downloaded from the Support page. http://saltillo.com/support/nova-chat-7

Some of the changes that have been made:

  • Scanning
  • ChatPower 30 & 80 location options
  • Symbol Stix library has been updated with their newest icons included
  • Holding the SDB will stop speech in addition to clearing the display. 
  • The process for locking out Android menus has been simplified (dedicating/closing the system) 
  • The X target in the Speech Display Bar is larger


**Please note that if you have an exisiting Nova Chat 7 and you need scanning, please call tech support to schedule for either an exchange of your amplifier OR for your system to be sent to Saltillo for the update. You will NOT be able to scan until you exchange your current amplifier.


How Do I Get My Device Repaired?

Posted on 2012-03-29 14:15:10 by Admin under News
If you needed to get your device repaired would you know what steps to take?  If the answer to that question was no, here's the process...

1. Contact service@saltillo.com, open a Trouble Ticket, or call Saltillo.

2. If it is determined that the device has to come in for repair, a Return Authorization number is issued and all pertinent information is collected from the customer.
 
3. The customer boxes the unit up and puts the Saltillo address on the outside of the box (including Attn; RA ####) and ships it to Saltillo through whichever carrier is most convenient.
 
4. If the customer needs a service loaner, they should go to www.saltillo.com/support and download, complete, and fax in the service loan request form.
 
5. The device gets looked at and an estimate is sent if the device isn’t under warranty.
 
6. Once we receive the OK to repair the unit (or if it is under warranty), then it is fixed.
 
7. If the device is under warranty, it gets shipped out right away. If it is not under warranty, the unit will be shipped once we receive payment from the customer.
 
8. Once the customer has the repaired unit back, then the service loaner needs to be shipped back to Saltillo.