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How Do I Get My Device Repaired?

Posted on 2012-03-29 14:15:10 by Admin under News
If you needed to get your device repaired would you know what steps to take?  If the answer to that question was no, here's the process...

1. Contact service@saltillo.com, open a Trouble Ticket, or call Saltillo.

2. If it is determined that the device has to come in for repair, a Return Authorization number is issued and all pertinent information is collected from the customer.
 
3. The customer boxes the unit up and puts the Saltillo address on the outside of the box (including Attn; RA ####) and ships it to Saltillo through whichever carrier is most convenient.
 
4. If the customer needs a service loaner, they should go to www.saltillo.com/support and download, complete, and fax in the service loan request form.
 
5. The device gets looked at and an estimate is sent if the device isn’t under warranty.
 
6. Once we receive the OK to repair the unit (or if it is under warranty), then it is fixed.
 
7. If the device is under warranty, it gets shipped out right away. If it is not under warranty, the unit will be shipped once we receive payment from the customer.
 
8. Once the customer has the repaired unit back, then the service loaner needs to be shipped back to Saltillo.

Finding Saltillo's Unique Learning Curriculum Pages

Posted on 2012-03-09 13:12:54 by Admin under News

Are you confused on how to download the Unique Learning Curriculum pages for your ChatPC device?  Here are step-by-step directions on how to access the pages.  Note: You must have a Unique Curriculum subscription.

First, go to http://unique.n2y.com/ and login.
On the left hand side of the page, click on uls dashboard.
Then, on the right hand side of the page, click on Supporting Files (under Monthly Tools).
Next, click on the Saltillo logo.
Finally, click on the grade band you want, then the unit and save it to your computer for import into your ChatPC device.

Unique Learning System is the ONLY online, dynamic, standards-based curriculum specifically designed for special learners. Subscribers download monthly instructional thematic units of study. Each unit contains 29 lesson plans and downloadable materials that teachers can readily implement into classroom learning activities. All materials are created using SymbolStix graphics. The unit lesson plans define three levels of differentiated tasks to accommodate the diversity of learners with significant disabilities


CSUN 2012

Posted on 2012-02-27 12:57:18 by Admin under News

Join us at the CSUN Conference this week and be one of the first people to try out the new NOVA Chat 10!  You'll also want to attend Elisa's session, AAC Device Implementation with Saltillo.  During this presentation on Friday March 2nd at 1:50pm PST, she will provide simple implementation techniques for using an AAC device in a school-based setting.  Lots of great ideas to take with you!

CSUN info


New State Funding Packets

Posted on 2012-02-20 14:41:35 by Admin under News

We are excited to announce that we now have new color-coded state funding literature packets. These packets walk you through the funding process based upon your individual state's rules and gives you the forms that are required in your state. The forms are also color-coded based upon whether you are using Medicare, Medicaid or Private Insurance. If you would like to request a package, please send an email to helpwithfunding@prentrom.com that includes your name, mailing address, email address & say that you would like a Saltillo funding package.  You can also check out our Funding page for more information.