20 for 20 Giveaway recipient- Gion H.

2.3.0 Chat Software Update is now Available!

The 2.3.0 Chat Software Update is now available here.

New Device Features:

  • WordPower 60 Basic file added by Inman Innovations
  • All WordPower files had a maintenance update
  • New Acapela Voices
    • English
      • Karen
      • Micah
      • Rod
      • Saul
      • Sharona
      • Will
    • French
      • Manon
    • German
      • Andreas
      • Claudia
    • Spanish
      • Rodrigo

New Chat Editor Features:

  • Word Power 60 Basic file has been added

Chat 2.3.0 Update addresses:

  • issue causing the system to slow down over time has been resolved
  • speech items being cut off with quick hits has been resolved

To download the Chat 2.3.0 Software Update, go to Downloads, choose your language and download the appropriate Chat Software Update or go to Menu > Help > Check for Updates to initiate an automatic update.

New 20 for 20 device recipient- Noah Htay

We are excited to announce that Noah Htay is the third recipient of Saltillo Corporation’s “20 for 20 Device Giveaway”.  Noah is a sweet and funny 9 year-old boy who attends second grade at Sweetwater Elementary in Glendale, AZ.  He is the youngest of 5 boys in his family, ranging in ages from 9-26. Although Noah’s mother, Than, moved to the United States from Burma, Noah was born here in the United States. 

Noah has Down's Syndrome and his speech is very difficult for others to understand. As a result, he relies more on gestures than verbal communication. Noah has tried other forms of communication in the past, such as signing and static communication devices, but he needed a more robust language system.

Noah’s teacher, Liberty Kester said, “He loves using an AAC device and is very motivated to communicate with others.  He is very quick to pick up new words and sentences” as was demonstrated when Noah was presented with his brand new Nova Chat 10 from Saltillo Corporation.  He immediately began exploring the device and said "I like cake, cookies, candy".

The staff at Sweetwater describe Noah as a hard worker who is proud of his school work.  He loves to “work” for stickers. He also possesses a unique fashion sense as he dresses himself each day and prefers to wear a long sleeve dress shirt with a tie and pajama bottoms.

Additionally, Noah loves to play with bubbles, dinosaurs, dance, and do impressions of people. He is very social and loves to play with his peers and interact with his teachers and therapists. The entire staff feels he will benefit greatly from having his own device so that he can interact with everyone at school and in the community.

Despite the fact that his mother does not speak English, she did express her gratitude for the 20 for 20 Giveaway through her translator. She said, “I’m very grateful for the opportunity to have this device for my son and I want to thank everyone involved in the process”.

To find out more about Saltillo Corporation’s 20 for 20 device giveaway, please visit

Introducing Melissa Hoy- New WA & OR Saltillo Consultant

Saltillo is excited to announce our new consultant available to meet your AAC needs in the Pacific Northwest. Melissa Hoy will be serving the states of Washington and Oregon.

Melissa has worked as a speech-language pathologist since 2008 in a variety of settings, including homes, schools, hospitals, skilled nursing facilities, private practice, and tele-practice. She has worked with children and adults with various communication and swallowing disorders. Melissa graduated from Clarion University of Pennsylvania with her bachelor’s and master’s degree in Speech-Language Pathology. She is currently studying for her clinical doctorate degree in Speech-Language Pathology from Rocky Mountain University of Health Professions, with a research topic on caregiver training in augmentative and alternative communication (AAC). Melissa has experience and a special interest in working with families and other individuals interested in AAC, including ways to implement an AAC device and teach language. She and her husband have lived and worked in the Seattle area for over four years, where they enjoy spending time with friends and their two pet rabbits. 

To contact Melissa, please see the Find Your Representative page.

20 for 20 Giveaway recipient- Dylan S.

February's Spotlight Star- Megan

Megan's story

Megan has been through more in her life time, than most people.  Megan had a brain hemorrhage when she was 12 years, old two days before her 13th birthday, which is Christmas. Meg lost all function including head, trunk, arm and leg control and speech. Within the next 10 years, she had a second and third brain surgery to reduce seizures. After her second surgery, she was introduced to an electronic augmentative communication device.  We saw Meg learn to make comments, and requests.   Several years ago, Meg's talker was not charging, and I called around to see who was willing to help us.  Saltillo actually helped us REPEATEDLY keeping her old talker repaired and running.  This past summer, we went through the process of being reevaluated and chose the Nova Chat 10! Meg had not responded well to computer speech, but she does like and will initiate when I record comments, and phrases. It's been a process to record every icon, but the end result has been very positive for Meg.  We are confident and have been so appreciative with Saltillo's Customer Service, and the technology assistance Cecilia has provided us. The transition to Nova Chat 10 has been a process, and has been supported by Cecilia's help.  The end result has definitely been worth the process.

The unique day program Megan was attending unexpectedly closed down. Megan found herself hanging out at home. One day while we were in the Dr.’s office Megan began using her Nova Chat.  She selected icons on her Nova Chat about her previous program and was calling one of the staff.  It was the perfect opportunity to help Meg understand the situation and talk about her feelings.

We found a new day program, and today is day three.  We are so blessed the staff has been working with Meg with her talker every day.  So far Meg has initiated using her Nova Chat every day answering questions.  We are working on getting a new page and new selections with Meg 's new day program, and staff. Thank you Saltillo!


Molly Kay

Megan's mom

Saltillo's 20 for 20 Device Giveaway

2.2.0 Chat Software Update

2.2.0 Chat software was released today. To download the Chat 2.2.0 Software Update, go to Support and choose your device.  Under downloads, choose your language and download the appropriate Chat Software Update.  You can also initiate an automatic update on the device by going to Menu > Help > Check for Updates.

New Device Features:

  • Acapela Vocal Smileys Acapela-Group has added the capability of using Voice Sounds and Exclamations to their voices.  See Featured Article on Saltillo Support Site for your specific product.
  • Block and Flow Modes have been added to Scanning Patterns
  • Scan Optimization option has been added to Block and Flow Scanning modes
  • Scan Editor – provides a way to customize the scan pattern for a specific page or all pages
  • Stop Scan button action – allows the scanner to stop the scan from a specific button
  • Visual Effects for Alternate Access Techniques
    • Outline – can change the width and color
    • Translucent Overlay – can change opacity and color
    • Invert Colors
    • Magnify
    • Each visual effect listed above can be animated

New Chat Editor Features:

  • Chat Fusion was added
  • A Rotating option for imported images has been added

AAC Device Gives Parker Schueller the Power to Communicate

"I can't imagine living in a world where I had no say, no control, no way to express how I was feeling,” says Nikki Schueller. “Because of the NOVA chat, my son Parker does not have to live in that world.”

Parker, age 8, has what Nikki describes as a “laundry list” of medical challenges that leave him unable to speak or walk. “He is overall undiagnosed but his challenges include global developmental delay, hypotonia, migraine, GERD, Central Sleep Apnea, Failure to Thrive, Cyclic Vomiting Syndrome, Autism, Dysmotility, and seizure disorder, among others,” she explains.

The NOVA chat is a portable, speech-generating augmentative and alternative communication (AAC) device from Saltillo. Since securing the device two years ago at the recommendation of a speech-language pathologist (SLP), Parker can now “speak” to his parents, his baby brother Joseph, his medical team, therapists, teachers, and others, despite his complex disabilities.  

For Nikki, enabling Parker to share about how he is feeling may be the device’s most significant contribution. “Parker has been hospitalized over 135 times,” she says. “We wanted desperately to understand where he hurt. One day, without prompting, he used the NOVA chat during a session with his SLP to tell us his head hurt and that he needed medicine. We sat stunned and then we cheered. I wanted to cry. I knew we had opened up this most important line of communication.”

Now, she says, “Parker and I talk all day. He picks out his morning television show, his snack, his drink. He tells me what hurts, what he wants to play, and where he wants to go. We talk about what time and day it is, who we are going to see, and what's on the agenda for the day.”

Parker attends Wing Lake Development Center in Bloomfield Hills, MI. He is in an SXI (Severe Multiple Impairment) classroom with other children his age. His parents chose the school because the staff’s knowledge of the NOVA chat enables Parker to be surrounded by a community of people who support, understand, and use the device all the time. 

Parker also works with both school and private occupational, speech, and physical therapists. Like other kids, he enjoys swimming, bike rides, swinging, watching the Wiggles, and playing games on his iPad.

As he has become physically stronger and more skilled at using the NOVA chat, “the ‘window’ into Parker’s cognitive abilities has been remarkable,” says Nikki. “I can't believe how much I've learned about him, how fluid our conversations have become, and how shocked we've all been at some of the things he’s told us. Most important, I’ve had the opportunity to get to really know my son. Think about how powerful that is. There is no better part of my day than when Parker and I get the chance to talk.”


Finding the Best AAC Solution with an SLP’s Help

Despite being nonverbal, Nikki says Parker has always been “an excellent communicator and for the most part, we always knew how to meet his needs. We got by with a few signs, watching his eye gaze, and offering choices. We also just know Parker in a way that I can't describe in words.”

But Nikki also knew her son “needed and deserved a ‘real’ voice. We knew he had things to say, things he wanted us to know about him. And when he was sick, we wanted to understand what was wrong so we could help him feel better.”

Before Parker was matched with the NOVA chat, she recalls, “We had tried it all. We had Big Mac Buttons, communication cards, charts, and binders. We did PECS. We tried sign language. We moved on to the iPad and tried many different apps. We tried the GoTalk. They all worked with minimum success and they were exhausting. The reality was, I was often taking care of a very sick child and I really didn't want to carry around a binder, necklace, chart, or large device.”

Two years ago, Parker’s long-time SLP referred the Schuellers to Pat Nizio, an AAC expert and SLP at Beaumont Children's Hospital in Royal Oak, MI.  Most of Nizio’s clients have significant disabilities including medical/physical, gross and fine motor, and sensory and vision challenges. 

“Pat spent many months trying a variety of different AAC devices” Nikki recounts. “Pat, Parker, and the NOVA chat are a match made in heaven. Finally, a device that could house all his vocabulary in one spot. Finally, a device that was portable. Finally, a device that with Parker's low tone was easy for him to use. Finally, he had a voice.”


Developing a Successful Vocabulary Plan 

“Because Parker has so many medical and physical needs, we presented vocabulary arranged according to important pragmatic functions,” Nizio recalls. “We used the support provided by sentence starters and pages which were linked to additional relevant vocabulary -- ‘I need’ and ‘something hurts me,’ for example. As he learned to express utterances that related to his basic and physical needs, we were able to rapidly introduce vocabulary according to a core word approach, balanced with motivating fringe vocabulary.”

Nizio considers Parker’s family an “active, integral part of the treatment team” and critical to Parker’s ability to meet his communication goals,” she explains. “At least one member of Parker’s family and immediate caregivers is present throughout all treatment sessions. They helped us learn to recognize his physical signals that were indicative of discomfort or pain, and then we were able to model and reinforce vocabulary that would let him express his physical feelings. Having that immediate feedback from the family was invaluable, particularly when treatment was initiated.

“Due to his multiple medical diagnoses, Parker sometimes has difficulty being well enough to participate in treatment activities,” Nizio adds. “Even on a day when Parker might have been more fatigued or uncomfortable, we were able to use the time to discuss and demonstrate communication activities to use at home to reinforce and strengthen the skills we might not have been able to fully address.”

Nizio says working with Parker “been a very rewarding experience because his family has become wonderful advocates for his AAC needs as well as for the importance of AAC to others in the community!”

Nikki marvels at the progress her son has made with his AAC device. “When we first started on it, Parker did not have the strength to lift his arm and control his finger to hit the buttons. It's incredible how well he communicates now with the device. The other day, we had a completely fluid conversation after his horse therapy. He said he liked it, told me he rode a horse, thanked the therapist and told her he loved her, and that he wanted to go and get a smoothie. It's really unbelievable.”

Her most heartwarming moment to date, she shares, “was when I dropped him off at speech therapy one day, and as I walked through the door to leave, I heard ‘I love you’ from the NOVA chat. I cried all the way home.”


Challenges and Successes at School and Home

An educator herself, Nikki believes there is an overall lack of knowledge and understanding about AAC devices in many school systems. School has been a struggle for Parker, she states, “because there has not been buy-in to using the device. It's been hard to get some educators to get the extra training to learn the device and how it’s used. But the only way Parker will get better at using the device is if it’s used consistently by everyone in his life. Our current school OT and SLP have really made an effort to use the device with Parker and it made a big difference.”

At home, the NOVA chat has “impacted everything,” she says. “I can now talk to my child. I can find out what his wants and needs are. He can tell me if he is hurting, that he wants to swing, or that he would prefer to go on a bike ride over a walk. I can't imagine a world without this device.”

Adapting to the demands of raising a child with disabilities is a process, she says. “Most days are a blur of blending the best diet possible to go through his tube, pulling and administering meds and supplements, doing all dressing and bathing and shuffling to school, therapy, etc. We rarely get breaks; we work from sunup to sundown and are often up multiple times at night.  Parker is so complex and he deserves the best life possible. To rectify those two truths requires an unbelievable amount of teamwork, dedication, and love—lots of love. But I feel lucky because he is such a gentle, easy, loving soul. Witnessing a day when he is feeling well and happy is worth every second of time and effort.”


Advice for SLPs and Parents

Nizio encourages her colleagues to “presume competence and be patient” when working with a child who has communication disabilities. “Learn to observe and listen to all the ways the child communicates and make the family an active, integral part of the treatment team.”

Nikki advises parents of children with communication disorders to “quickly find a professional who can help you match the right speech system for your child. Our SLP has changed our life because of her expertise in this area.” And while learning how to use a new device can be overwhelming at first, she promises that putting in the “time, practice, and patience” will pay off in the long run.

But Nikki also understands the emotional challenges of having a nonverbal child. “There are days where all I want is to hear Parker’s voice,” she admits.  “I just want to hear him say ‘mom.’ Hear him say ‘I love you,’ or ‘my stomach hurts.’ Sometimes, I don't want to have to use a computer to talk to my son.

“But most days,” she continues, “I am grateful for the opportunity the NOVA chat has given us. It took time, but we truly don't leave home without it. It is Parker’s voice, and it's part of the family. I feel lucky that we were able to match Parker with the right device – and therapist – so early in his life. I know this is only the beginning of what he will learn and be able to tell us and I can't wait to find out what he has to say!”


About Saltillo Corporation

Saltillo Corporation, an employee-owned company in Millersburg, Ohio and subsidiary of PRC, has developed and manufactured augmentative and alternative communication (AAC) devices, computer access products, and other assistive technology for people with speech disabilities since 1996. Saltillo also operates an assistive technology e-commerce website, Silver Kite, at 

For more information, go to or call (877) 397-0178.




October's Spotlight Star- Connolly

Our Spotlight celebrity for this month is Connolly Roach from Cumming, Georgia. She is 7 years old. Connolly was born with Prader-Willi Syndrome and also diagnosed with apraxia. She is in the first grade at Kelly Mill Elementary. Connolly is very active, always on the go! Her favorite activities are horseback riding and swimming. She has been doing both since she was two years old. Connolly lives with her mom and dad as well as two dogs named Tally and Gracie. She is big sister to 20 month old Bancs. She has 2 sets of grandparents, as well as aunts, uncles and cousins who surround her with lots of love and support. Connolly’s mom, Teri says “I think her favorite thing about the device is that she can order her own meal at a restaurant. She loves being independent!!”

Jill, Connolly’s SLP at school, describes her as a fun-loving, always laughing student with a TREMENDOUS desire to communicate with teachers and peers. That wasn’t always the case though. Connolly has had the NovaChat for a few years but just recently started getting serious about using it because her speech isn’t improving. She can communicate her wants and needs verbally with familiar listeners, however, when the context of her conversation is unknown, it can be difficult for others to understand without the use of her NovaChat. Communicating was becoming more and more frustrating as Connolly wanted to say more beyond what she wanted and what she needed. Her mom thinks she is starting to see that her NovaChat can help her communicate.  Teri says Connolly is a VERY determined kid when it comes to making sure you understand what she's saying. She won't stop until you get it so this device is perfect.

Connolly went to a one week AAC camp over the summer and had a great time. She got to be a camp helper since she was one of the older campers. Jessie who was at camp with Connolly and also her SLP for the summer sees great communication skills developing for her.

At first, Connolly was hesitant to openly use her NovaChat within the general education setting, but after a PowerPoint presentation to her classmates, which displayed her use and abilities with the NovaChat, she was more willing than ever to use it. Connolly’s SLP, Jill says Connolly absolutely LOVED sharing with her class, and she even had most of the kids convinced that they needed to have a NovaChat too! Connolly thinks it is great that they were able to program it to say many things, including her favorite phrase “Go War Eagle, Hey!” This Georgia kid is a huge Auburn fan!!!

Its awesome to be able to report great stories like this. We wish Connolly continued progress and we say hats off to a great family and passionate team of teachers, therapists, and friends who provide Connolly with the motivation to be the best communicator she can be.


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